diff --git a/desk/index.html b/desk/index.html
index 8c4240282ad360aa4d14a9a1309375d7170bbe15..0ed075eafb516af9a4cae247158ecdd711d389b6 100644
--- a/desk/index.html
+++ b/desk/index.html
@@ -1,5 +1,5 @@
 <!DOCTYPE html>
-<html lang="en">
+<html lang="{{ boot.lang or 'en' }}" dir="{{ 'rtl' if boot.lang == 'ar' else 'ltr' }}">
   <head>
     <meta charset="UTF-8" />
     <link rel="icon" href="/favicon.svg" />
diff --git a/desk/src/components/CommunicationArea.vue b/desk/src/components/CommunicationArea.vue
index 75cb138c0b71dc91a0f225b26c3a5e95a4409cc1..335fe33fa4bc5111f1d116a36b7b9ade40d3f259 100644
--- a/desk/src/components/CommunicationArea.vue
+++ b/desk/src/components/CommunicationArea.vue
@@ -7,7 +7,7 @@
         <Button
           ref="sendEmailRef"
           variant="ghost"
-          label="Reply"
+          :label="translate('Reply')"
           :class="[showEmailBox ? '!bg-gray-300 hover:!bg-gray-200' : '']"
           @click="toggleEmailBox()"
         >
@@ -17,7 +17,7 @@
         </Button>
         <Button
           variant="ghost"
-          label="Comment"
+          :label="translate('Comment')"
           :class="[showCommentBox ? '!bg-gray-300 hover:!bg-gray-200' : '']"
           @click="toggleCommentBox()"
         >
@@ -104,6 +104,7 @@ const content = defineModel("content");
 const doc = defineModel();
 const { isMac } = useDevice();
 const { isMobileView } = useScreenSize();
+const translate = (message: string) => (window as any).__(message);
 
 const emailEditorRef = ref(null);
 const commentTextEditorRef = ref(null);
diff --git a/desk/src/components/ListViewBuilder.vue b/desk/src/components/ListViewBuilder.vue
index f91fdb763ce6584b71f68bece4aa79e71555f7e1..b73fc23d6a4e66ed3cebc246af56c6a7ee56fbfb 100644
--- a/desk/src/components/ListViewBuilder.vue
+++ b/desk/src/components/ListViewBuilder.vue
@@ -51,7 +51,7 @@
       <ListHeaderItem
         v-for="column in columns"
         :key="column.key"
-        :item="column"
+        :item="{ ...column, label: translate(column.label) }"
         @columnWidthUpdated="(width) => console.log(width)"
       />
     </ListHeader>
@@ -360,6 +360,8 @@ const rows = computed(() => {
   return list.data?.data;
 });
 const columns = ref([]);
+const translate = (message: string) => (window as any).__(message);
+const translatedValueFields = new Set(["status", "priority", "agreement_status"]);
 
 function getGroupedByRows(listRows, groupByField) {
   let groupedRows = [];
@@ -456,7 +458,7 @@ function listCell(column: any, row: any, item: any, idx: number) {
   if (idx === 0) {
     return h("span", {
       class: "truncate text-base text-ink-gray-6",
-      textContent: item,
+      textContent: translatedValueFields.has(column.key) ? translate(item) : item,
     });
   }
   if (column.type === "Datetime") {
@@ -480,7 +482,7 @@ function listCell(column: any, row: any, item: any, idx: number) {
   }
   return h("span", {
     class: "truncate flex-1",
-    textContent: item,
+    textContent: translatedValueFields.has(column.key) ? translate(item) : item,
   });
 }
 
diff --git a/desk/src/components/UniInput2.vue b/desk/src/components/UniInput2.vue
index 7dce6a87ca7cfb94a256038c85bd21b702b3eb65..f8b822ce59991469332788b4ee17f653d043306f 100644
--- a/desk/src/components/UniInput2.vue
+++ b/desk/src/components/UniInput2.vue
@@ -1,8 +1,8 @@
 <template>
   <div class="flex gap-2 px-6 pb-1 leading-5 first:mt-3 items-baseline">
-    <Tooltip :text="field.label">
+    <Tooltip :text="translate(field.label)">
       <div class="w-[106px] shrink-0 truncate text-sm text-gray-600">
-        {{ field.label }}
+        {{ translate(field.label) }}
         <span v-if="field.required" class="text-red-500"> * </span>
       </div>
     </Tooltip>
@@ -13,7 +13,7 @@
         :is="component"
         :key="field.fieldname"
         class="form-control"
-        :placeholder="`Add ${field.label}`"
+        :placeholder="`${translate('Add')} ${translate(field.label)}`"
         :model-value="transValue"
         autocomplete="off"
         v-on="
@@ -58,6 +58,7 @@ interface E {
 }
 
 const props = defineProps<P>();
+const translate = (message: string) => (window as any).__(message);
 const emit = defineEmits<E>();
 
 const textFields = ["Long Text", "Small Text", "Text", "Text Editor", "Data"];
@@ -76,7 +77,7 @@ const component = computed(() => {
     return h(Autocomplete, {
       options: props.field.options
         .split("\n")
-        .map((o) => ({ label: o, value: o })),
+        .map((o) => ({ label: translate(o), value: o })),
     });
   } else if (props.field.fieldtype === "Check") {
     return h(Autocomplete, {
diff --git a/desk/src/components/ViewBreadcrumbs.vue b/desk/src/components/ViewBreadcrumbs.vue
index ceb4ab99bb2e96b7a096717a06d44c84869f2b09..7a04ddd5c12ead75f78cc43c4841e9405d6f956f 100644
--- a/desk/src/components/ViewBreadcrumbs.vue
+++ b/desk/src/components/ViewBreadcrumbs.vue
@@ -4,7 +4,7 @@
       :to="{ name: routeName }"
       class="px-0.5 py-1 text-lg font-medium focus:outline-none focus-visible:ring-2 focus-visible:ring-outline-gray-3 text-ink-gray-5 hover:text-ink-gray-7 flex items-center justify-center"
     >
-      {{ isMobileView ? "..." : label }}
+      {{ isMobileView ? "..." : translate(label) }}
     </router-link>
     <span class="mx-0.5 text-base text-ink-gray-4" aria-hidden="true"> / </span>
     <Dropdown :options="options">
@@ -12,7 +12,7 @@
         <Button
           variant="ghost"
           class="text-lg font-medium text-nowrap"
-          :label="currentView.label"
+          :label="translate(currentView.label)"
         >
           <template #prefix>
             <Icon
@@ -53,7 +53,7 @@
               :is="item.icon"
             />
             <span class="whitespace-nowrap">
-              {{ item.label }}
+              {{ translate(item.label) }}
             </span>
           </div>
           <div class="flex flex-row-reverse gap-2 items-center min-w-11">
@@ -114,6 +114,7 @@ const props = defineProps({
 });
 
 const route = useRoute();
+const translate = (message) => window.__(message);
 const { isMobileView } = useScreenSize();
 const isCurrentView = (item) => {
   if (!route.query.view) return false;
diff --git a/desk/src/components/layouts/Sidebar.vue b/desk/src/components/layouts/Sidebar.vue
index 7541ac84fa82497ced2c2a45a0bdf86b42de83d6..5087194c3f496df5f6da07c687bdff3e228e9533 100644
--- a/desk/src/components/layouts/Sidebar.vue
+++ b/desk/src/components/layouts/Sidebar.vue
@@ -9,7 +9,7 @@
     <UserMenu class="mb-2" :options="profileSettings" />
     <SidebarLink
       v-if="!isCustomerPortal"
-      label="Search"
+      :label="translate('Search')"
       class="my-0.5"
       :icon="LucideSearch"
       :on-click="() => openCommandPalette()"
@@ -25,7 +25,7 @@
     <SidebarLink
       v-if="!isCustomerPortal"
       class="relative my-0.5 min-h-7"
-      label="Dashboard"
+      :label="translate('Dashboard')"
       :icon="LucideLayoutDashboard"
       :to="'Dashboard'"
       :is-active="isActiveTab('Dashboard')"
@@ -40,7 +40,7 @@
       />
       <SidebarLink
         class="relative my-0.5"
-        label="Notifications"
+        :label="translate('Notifications')"
         :icon="LucideBell"
         :on-click="() => notificationStore.toggle()"
         :is-expanded="isExpanded"
@@ -64,7 +64,7 @@
           class="mx-2 my-2 h-1 border-b"
         />
         <Section
-          :label="view.label"
+          :label="translate(view.label)"
           :hideLabel="view.hideLabel"
           :opened="view.opened"
         >
@@ -84,14 +84,14 @@
                 class="h-4 text-ink-gray-9 transition-all duration-300 ease-in-out"
                 :class="{ 'rotate-90': opened }"
               />
-              <span>{{ view.label }}</span>
+              <span>{{ translate(view.label) }}</span>
             </div>
           </template>
           <nav class="flex flex-col">
             <SidebarLink
               v-for="link in view.views"
               :icon="link.icon"
-              :label="link.label"
+              :label="translate(link.label)"
               :to="link.to"
               :key="link.label"
               :is-expanded="isExpanded"
@@ -131,7 +131,7 @@
         :icon="isExpanded ? LucideArrowLeftFromLine : LucideArrowRightFromLine"
         :is-active="false"
         :is-expanded="isExpanded"
-        :label="isExpanded ? 'Collapse' : 'Expand'"
+        :label="translate(isExpanded ? 'Collapse' : 'Expand')"
         :on-click="() => (isExpanded = !isExpanded)"
       />
     </div>
@@ -222,6 +222,7 @@ import Timer from "~icons/lucide/timer";
 import UserPen from "~icons/lucide/user-pen";
 import LucideUserPlus from "~icons/lucide/user-plus";
 const { isMobileView } = useScreenSize();
+const translate = (message: string) => (window as any).__(message);
 
 const route = useRoute();
 const router = useRouter();
diff --git a/desk/src/components/ticket/TicketAgentDetails.vue b/desk/src/components/ticket/TicketAgentDetails.vue
index d513c14bdd52f6eb13b926a47d5b78a3f1c6f97b..185f2c4d7e1a762308a6eb9bdf6f0118456218ac 100644
--- a/desk/src/components/ticket/TicketAgentDetails.vue
+++ b/desk/src/components/ticket/TicketAgentDetails.vue
@@ -5,11 +5,11 @@
       :key="s.label"
       class="flex items-center text-base leading-5"
     >
-      <Tooltip :text="s.label">
-        <div class="w-[126px] text-sm text-gray-600">{{ s.label }}</div>
+      <Tooltip :text="translate(s.label)">
+        <div class="w-[126px] text-sm text-gray-600">{{ translate(s.label) }}</div>
       </Tooltip>
       <div class="flex items-center justify-between">
-        <div v-if="s.value">{{ s.value }}</div>
+        <div v-if="s.value">{{ translate(s.value) }}</div>
         <Tooltip :text="s.tooltipValue">
           <Badge
             v-if="s.badgeText"
@@ -41,6 +41,7 @@ const props = defineProps({
     required: true,
   },
 });
+const translate = (message: string) => (window as any).__(message);
 
 let firstResponseInterval = null;
 let resolutionInterval = null;
diff --git a/desk/src/components/view-controls/ColumnSettings.vue b/desk/src/components/view-controls/ColumnSettings.vue
index 3e849c0a270903176cb18545e893c4921504a74f..d4d561f618636194623455d27dd25e37df88c6fb 100644
--- a/desk/src/components/view-controls/ColumnSettings.vue
+++ b/desk/src/components/view-controls/ColumnSettings.vue
@@ -1,7 +1,7 @@
 <template>
   <NestedPopover>
     <template #target>
-      <Button label="Columns">
+      <Button :label="translate('Columns')">
         <template v-if="hideLabel">
           <ColumnsIcon class="h-4" />
         </template>
@@ -140,6 +140,7 @@
 </template>
 
 <script setup>
+const translate = (message) => window.__(message);
 import {
   DragIcon,
   ReloadIcon,
diff --git a/desk/src/components/view-controls/Filter.vue b/desk/src/components/view-controls/Filter.vue
index bb9fac62fed92150ff1d87b9f3fe2de7c97f6e2e..67180006e7afa4a0ea2ae27a7a6d1262db15e8bb 100644
--- a/desk/src/components/view-controls/Filter.vue
+++ b/desk/src/components/view-controls/Filter.vue
@@ -3,7 +3,7 @@
     <template #target>
       <div class="flex items-center w-fit">
         <Button
-          :label="'Filter'"
+          :label="translate('Filter')"
           :class="filters?.size ? 'rounded-r-none' : ''"
         >
           <template #prefix><FilterIcon class="h-4" /></template>
@@ -155,6 +155,7 @@
   </NestedPopover>
 </template>
 <script setup>
+const translate = (message) => window.__(message);
 import { AutocompleteNew, Link, StarRating } from "@/components";
 import FilterIcon from "@/components/icons/FilterIcon.vue";
 import { useScreenSize } from "@/composables/screen";
diff --git a/desk/src/components/view-controls/Reload.vue b/desk/src/components/view-controls/Reload.vue
index 3f3f2242222e3f9e3015a6f4968855a554412790..e4270957ce07c24b2f444efa4b67769f75827085 100644
--- a/desk/src/components/view-controls/Reload.vue
+++ b/desk/src/components/view-controls/Reload.vue
@@ -1,5 +1,5 @@
 <template>
-  <Button label="Refresh" :loading="loading">
+  <Button :label="translate('Refresh')" :loading="loading">
     <template #icon>
       <RefreshIcon class="h-4 w-4" />
     </template>
@@ -7,6 +7,7 @@
 </template>
 
 <script setup>
+const translate = (message) => window.__(message);
 defineProps({
   loading: {
     type: Boolean,
diff --git a/desk/src/components/view-controls/SortBy.vue b/desk/src/components/view-controls/SortBy.vue
index 72bda4f16eec256a936e27492ad6d99e09978d47..230e24f643e56eb806e92bc9e70abd8fc2e2fc8c 100644
--- a/desk/src/components/view-controls/SortBy.vue
+++ b/desk/src/components/view-controls/SortBy.vue
@@ -7,7 +7,7 @@
     @change="(e) => setSort(e)"
   >
     <template #target="{ togglePopover }">
-      <Button :label="'Sort'" @click="togglePopover()">
+      <Button :label="translate('Sort')" @click="togglePopover()">
         <template v-if="hideLabel">
           <SortIcon class="h-4" />
         </template>
@@ -19,7 +19,7 @@
   </Autocomplete>
   <NestedPopover v-else>
     <template #target="{ open }">
-      <Button v-if="sortValues.size > 1" :label="'Sort'">
+      <Button v-if="sortValues.size > 1" :label="translate('Sort')">
         <template v-if="hideLabel">
           <SortIcon class="h-4" />
         </template>
@@ -166,6 +166,7 @@
 </template>
 
 <script setup>
+const translate = (message) => window.__(message);
 import { computed, inject } from "vue";
 import { NestedPopover } from "frappe-ui";
 import { useSortable } from "@vueuse/integrations/useSortable";
diff --git a/desk/src/main.js b/desk/src/main.js
index 46b9d19a4f53995efdc173b8c9a2ec103b49b25e..e517e81aae30992bc7f8d0d68d50c1f795e80edb 100644
--- a/desk/src/main.js
+++ b/desk/src/main.js
@@ -22,7 +22,7 @@ import { router } from "./router";
 import { socket } from "./socket";
 import { posthogPlugin } from "./telemetry";
 import { isCustomerPortal } from "@/utils";
-import { translationPlugin } from "./translation";
+import { loadTranslations, translationPlugin } from "./translation";
 
 const globalComponents = {
   Badge,
@@ -73,6 +73,16 @@ for (const c in globalComponents) {
 app.config.globalProperties.$socket = socket;
 app.config.globalProperties.$dialog = createDialog;
 
+async function mountApp() {
+  try {
+    if (!window.translatedMessages) {
+      await loadTranslations();
+    }
+  } finally {
+    app.mount("#app");
+  }
+}
+
 if (import.meta.env.DEV) {
   frappeRequest({
     url: "/api/method/helpdesk.www.helpdesk.index.get_context_for_dev",
@@ -80,8 +90,8 @@ if (import.meta.env.DEV) {
     for (let key in values) {
       window[key] = values[key];
     }
-    app.mount("#app");
+    mountApp();
   });
 } else {
-  app.mount("#app");
+  mountApp();
 }
diff --git a/desk/src/pages/ticket/TicketAgent.vue b/desk/src/pages/ticket/TicketAgent.vue
index 47e30619e711c7fbabc92a6c6152b14d6b9fa085..d44f0619c3cdab1a090d8aeac95ceed0ab2a3c27 100644
--- a/desk/src/pages/ticket/TicketAgent.vue
+++ b/desk/src/pages/ticket/TicketAgent.vue
@@ -30,11 +30,11 @@
           class="rounded bg-gray-100 px-2 py-1.5 text-base text-gray-800"
           @click="showAssignmentModal = true"
         >
-          Assign
+          {{ translate("Assign") }}
         </button>
         <Dropdown :options="dropdownOptions">
           <template #default="{ open }">
-            <Button :label="ticket.data.status">
+            <Button :label="translate(ticket.data.status)">
               <template #prefix>
                 <IndicatorIcon
                   :class="ticketStatusStore.textColorMap[ticket.data.status]"
@@ -61,7 +61,7 @@
               <TicketAgentActivities
                 ref="ticketAgentActivitiesRef"
                 :activities="filterActivities(tab.name)"
-                :title="tab.label"
+                :title="tab.rawLabel"
                 :ticket-status="ticket.data?.status"
                 @update="
                   () => {
@@ -177,6 +177,7 @@ import { ComputedRef } from "vue";
 import { showAssignmentModal } from "./modalStates";
 const route = useRoute();
 const router = useRouter();
+const translate = (message: string) => (window as any).__(message);
 
 const ticketStatusStore = useTicketStatusStore();
 const { getUser } = useUserStore();
@@ -242,7 +243,7 @@ function updateField(name: string, value: string, callback = () => {}) {
 }
 
 const breadcrumbs = computed(() => {
-  let items = [{ label: "Tickets", route: { name: "TicketsAgent" } }];
+  let items = [{ label: translate("Tickets"), route: { name: "TicketsAgent" } }];
   if (route.query.view) {
     const currView: ComputedRef<View> = findView(route.query.view as string);
     if (currView) {
@@ -270,7 +271,7 @@ const handleRename = () => {
 
 const dropdownOptions = computed(() =>
   ticketStatusStore.options.map((o) => ({
-    label: o,
+    label: translate(o),
     value: o,
     onClick: () => updateTicket("status", o),
     icon: () =>
@@ -293,17 +294,20 @@ const tabIndex = ref(0);
 const tabs: TabObject[] = [
   {
     name: "activity",
-    label: "Activity",
+    label: translate("Activity"),
+    rawLabel: "Activity",
     icon: ActivityIcon,
   },
   {
     name: "email",
-    label: "Emails",
+    label: translate("Emails"),
+    rawLabel: "Emails",
     icon: EmailIcon,
   },
   {
     name: "comment",
-    label: "Comments",
+    label: translate("Comments"),
+    rawLabel: "Comments",
     icon: CommentIcon,
   },
 ];
diff --git a/desk/src/pages/ticket/Tickets.vue b/desk/src/pages/ticket/Tickets.vue
index 0a3fc3b5a35c193f6fd55d78327382a233935495..df3c98775e1d5bf52ff2e34668a388ebfd99f9ec 100644
--- a/desk/src/pages/ticket/Tickets.vue
+++ b/desk/src/pages/ticket/Tickets.vue
@@ -3,7 +3,7 @@
     <LayoutHeader>
       <template #left-header>
         <ViewBreadcrumbs
-          label="Tickets"
+          :label="translate('Tickets')"
           :route-name="isCustomerPortal ? 'TicketsCustomer' : 'TicketsAgent'"
           :options="dropdownOptions"
           :dropdown-actions="viewActions"
@@ -14,7 +14,7 @@
         <RouterLink
           :to="{ name: isCustomerPortal ? 'TicketNew' : 'TicketAgentNew' }"
         >
-          <Button label="Create" theme="gray" variant="solid">
+          <Button :label="translate('Create')" theme="gray" variant="solid">
             <template #prefix>
               <LucidePlus class="h-4 w-4" />
             </template>
@@ -79,6 +79,7 @@ import { useRoute, useRouter } from "vue-router";
 
 const router = useRouter();
 const route = useRoute();
+const translate = (message: string) => (window as any).__(message);
 
 const {
   getCurrentUserViews,
@@ -123,7 +124,7 @@ const options = {
     agreement_status: {
       custom: ({ item }) => {
         return h(Badge, {
-          label: item,
+          label: translate(item),
           theme: slaStatusColorMap[item],
           variant: "outline",
         });
@@ -141,7 +142,7 @@ const options = {
   showSelectBanner: true,
   selectBannerActions,
   emptyState: {
-    title: "No Tickets Found",
+    title: translate("No Tickets Found"),
     icon: h(TicketIcon, {
       class: "h-10 w-10",
     }),
@@ -156,20 +157,20 @@ const options = {
 function handle_response_by_field(row: any, item: string) {
   if (!row.first_responded_on && dayjs(item).isBefore(new Date())) {
     return h(Badge, {
-      label: "Failed",
+      label: translate("Failed"),
       theme: "red",
       variant: "outline",
     });
   }
   if (row.first_responded_on && dayjs(row.first_responded_on).isBefore(item)) {
     return h(Badge, {
-      label: "Fulfilled",
+      label: translate("Fulfilled"),
       theme: "green",
       variant: "outline",
     });
   } else if (dayjs(row.first_responded_on).isAfter(item)) {
     return h(Badge, {
-      label: "Failed",
+      label: translate("Failed"),
       theme: "red",
       variant: "outline",
     });
diff --git a/desk/src/telemetry.ts b/desk/src/telemetry.ts
index 9529b8cbfb46044b5c32544a6361ddb51eaea051..d63bff6e816af3813fbf42d563fc7ca5ee2bc673 100644
--- a/desk/src/telemetry.ts
+++ b/desk/src/telemetry.ts
@@ -1,6 +1,5 @@
 import { ref } from "vue";
 import { createResource } from "frappe-ui";
-import "../../../frappe/frappe/public/js/lib/posthog.js";
 
 const APP = "helpdesk";
 const SITENAME = window.location.hostname;
@@ -45,6 +44,10 @@ function isTelemetryEnabled() {
 
 export async function init(ps: PosthogSettings) {
   if (!isTelemetryEnabled()) return;
+  // Frappe 16 no longer ships the legacy bundled PostHog client. Helpdesk
+  // remains fully functional without optional telemetry, so fail closed when
+  // the host does not provide a client instead of breaking the application.
+  if (!posthog?.init) return;
   posthog.init(ps.posthog_project_id, {
     api_host: ps.posthog_host,
     autocapture: false,
@@ -70,7 +73,7 @@ export function capture(
   options: CaptureOptions = { data: { user: "" } }
 ) {
   if (!isTelemetryEnabled()) return;
-  window.posthog.capture(`${APP}_${event}`, options);
+  window.posthog?.capture?.(`${APP}_${event}`, options);
 }
 
 export function recordSession() {
diff --git a/desk/src/translation.ts b/desk/src/translation.ts
index 87f08d907a200c57e7ed47e5866576d74bf84a72..30c8d4755b5a9265c6003b0d9a7dfcf0bc51c51c 100644
--- a/desk/src/translation.ts
+++ b/desk/src/translation.ts
@@ -1,4 +1,4 @@
-import { createResource } from "frappe-ui";
+import { frappeRequest } from "frappe-ui";
 import type { App } from "vue";
 
 type Translate= (message: string) => string | {format: (...args: string[]) => string};
@@ -19,25 +19,18 @@ const translate: Translate = function (message) {
     }
 }
 
-function fetchTranslations() {
-    createResource({
+export async function loadTranslations() {
+    const data = await frappeRequest({
         url: "helpdesk.api.general.get_translations",
         method: "GET",
-        cache: "translations",
-        auto: true,
-        transform(data: Record<string, string>) {
-            (window as any).translatedMessages = data;
-        }
     });
+    (window as any).translatedMessages = data;
 }
 
 export function translationPlugin(app: App<Element>) {
     app.config.globalProperties.__ = translate;
     const windowObj = window as any;
     windowObj.__ = translate;
-    if (!windowObj.translatedMessages) {
-        fetchTranslations();
-    }
 }
 
 declare module '@vue/runtime-core' {
diff --git a/helpdesk/api/article.py b/helpdesk/api/article.py
index 497afcb8cd7a6201b63b17eaaa8e4a51fdea9e18..356a8820e88b58ce9b6007422656f586289754fa 100644
--- a/helpdesk/api/article.py
+++ b/helpdesk/api/article.py
@@ -9,7 +9,7 @@ from helpdesk.search import search as hd_search
 def get_nouns(blob: TextBlob):
     try:
         return [word for word, pos in blob.pos_tags if pos[0] == "N"]
-    except LookupError:
+    except (LookupError, MissingCorpusError):
         return []
 
 
diff --git a/helpdesk/api/doc.py b/helpdesk/api/doc.py
index fc0ad1641d244975c75f2c7bb629e456b6fe9c33..7579a745dd50c082f74f63440f546907cd95a069 100644
--- a/helpdesk/api/doc.py
+++ b/helpdesk/api/doc.py
@@ -207,7 +207,9 @@ def get_list_data(
         "rows": rows,
         "fields": fields if doctype == "HD Ticket" else [],
         "total_count": frappe.get_list(
-            doctype, filters=filters, fields="count(*) as count"
+            doctype,
+            filters=filters,
+            fields=[{"COUNT": "*", "as": "count"}],
         )[0].count,
         "row_count": len(data),
         "group_by_field": group_by_field,
diff --git a/helpdesk/api/telemetry.py b/helpdesk/api/telemetry.py
index c52ac1539cfba3c52de3ed5a3ce26be4e07047a2..eb849ccd05e896c7a799dc7d291ad25b7478dea2 100644
--- a/helpdesk/api/telemetry.py
+++ b/helpdesk/api/telemetry.py
@@ -1,5 +1,4 @@
 import frappe
-from frappe.utils.telemetry import POSTHOG_HOST_FIELD, POSTHOG_PROJECT_FIELD
 
 
 @frappe.whitelist()
@@ -22,8 +21,11 @@ def get_credentials():
 @frappe.whitelist()
 def get_posthog_settings():
     return {
-        "posthog_project_id": frappe.conf.get(POSTHOG_PROJECT_FIELD),
-        "posthog_host": frappe.conf.get(POSTHOG_HOST_FIELD),
+        # Frappe 16 removed the legacy PostHog field constants. Keep optional
+        # telemetry disabled unless these legacy configuration keys are
+        # explicitly present; Helpdesk itself must not depend on telemetry.
+        "posthog_project_id": frappe.conf.get("posthog_project_id"),
+        "posthog_host": frappe.conf.get("posthog_host"),
         "enable_telemetry": frappe.get_system_settings("enable_telemetry"),
         "telemetry_site_age": frappe.utils.telemetry.site_age(),
     }
diff --git a/helpdesk/hooks.py b/helpdesk/hooks.py
index e6d6892cececd2df223be16176adb9bff0e8878c..42ed9ff431f244b965be900293f69f76333e941c 100644
--- a/helpdesk/hooks.py
+++ b/helpdesk/hooks.py
@@ -20,13 +20,11 @@ add_to_apps_screen = [
 after_install = "helpdesk.setup.install.after_install"
 after_migrate = [
     "helpdesk.search.build_index_in_background",
-    "helpdesk.search.download_corpus",
 ]
 
 scheduler_events = {
     "all": [
         "helpdesk.search.build_index_if_not_exists",
-        "helpdesk.search.download_corpus",
     ],
     "daily": [
         "helpdesk.helpdesk.doctype.hd_ticket.hd_ticket.close_tickets_after_n_days"
diff --git a/helpdesk/locale/ar.po b/helpdesk/locale/ar.po
new file mode 100644
index 0000000000000000000000000000000000000000..d82d898cfe19370d6c171a80e3e35e006dcecfbb
--- /dev/null
+++ b/helpdesk/locale/ar.po
@@ -0,0 +1,160 @@
+msgid ""
+msgstr ""
+"Content-Type: text/plain; charset=UTF-8\n"
+"Language: ar\n"
+
+msgid "Helpdesk"
+msgstr "مكتب الدعم"
+
+msgid "Search"
+msgstr "بحث"
+
+msgid "Dashboard"
+msgstr "لوحة المعلومات"
+
+msgid "Notifications"
+msgstr "الإشعارات"
+
+msgid "Tickets"
+msgstr "التذاكر"
+
+msgid "Knowledge Base"
+msgstr "قاعدة المعرفة"
+
+msgid "Canned responses"
+msgstr "الردود الجاهزة"
+
+msgid "Customers"
+msgstr "العملاء"
+
+msgid "Contacts"
+msgstr "جهات الاتصال"
+
+msgid "Getting started"
+msgstr "البدء"
+
+msgid "Start now"
+msgstr "ابدأ الآن"
+
+msgid "Collapse"
+msgstr "طي"
+
+msgid "Welcome to Frappe Helpdesk"
+msgstr "مرحبًا بك في مكتب الدعم"
+
+msgid "Skip all"
+msgstr "تخطي الكل"
+
+msgid "List"
+msgstr "قائمة"
+
+msgid "Create"
+msgstr "إنشاء"
+
+msgid "Refresh"
+msgstr "تحديث"
+
+msgid "Filter"
+msgstr "تصفية"
+
+msgid "Last Modified"
+msgstr "آخر تعديل"
+
+msgid "Columns"
+msgstr "الأعمدة"
+
+msgid "Subject"
+msgstr "الموضوع"
+
+msgid "Status"
+msgstr "الحالة"
+
+msgid "First response"
+msgstr "الاستجابة الأولى"
+
+msgid "Resolution"
+msgstr "الحل"
+
+msgid "Assigned To"
+msgstr "مسند إلى"
+
+msgid "Customer"
+msgstr "العميل"
+
+msgid "Priority"
+msgstr "الأولوية"
+
+msgid "Type"
+msgstr "النوع"
+
+msgid "Team"
+msgstr "الفريق"
+
+msgid "Contact"
+msgstr "جهة الاتصال"
+
+msgid "Rating"
+msgstr "التقييم"
+
+msgid "Created"
+msgstr "تاريخ الإنشاء"
+
+msgid "Resolved"
+msgstr "تم الحل"
+
+msgid "Fulfilled"
+msgstr "مستوفى"
+
+msgid "Medium"
+msgstr "متوسطة"
+
+msgid "Unspecified"
+msgstr "غير محدد"
+
+msgid "Sort"
+msgstr "ترتيب"
+
+msgid "Open"
+msgstr "مفتوحة"
+
+msgid "Failed"
+msgstr "غير مستوفى"
+
+msgid "Paused"
+msgstr "متوقفة مؤقتًا"
+
+msgid "No Tickets Found"
+msgstr "لا توجد تذاكر"
+
+msgid "Assign"
+msgstr "إسناد"
+
+msgid "Activity"
+msgstr "النشاط"
+
+msgid "Emails"
+msgstr "رسائل البريد الإلكتروني"
+
+msgid "Comments"
+msgstr "التعليقات"
+
+msgid "Reply"
+msgstr "رد"
+
+msgid "Comment"
+msgstr "تعليق"
+
+msgid "First Response"
+msgstr "الرد الأول"
+
+msgid "Source"
+msgstr "المصدر"
+
+msgid "Mail"
+msgstr "البريد"
+
+msgid "Ticket Type"
+msgstr "نوع التذكرة"
+
+msgid "Add"
+msgstr "إضافة"
diff --git a/helpdesk/www/helpdesk/index.py b/helpdesk/www/helpdesk/index.py
index 99ae1c257c0ef83442540d6da1f7756fb4eec0c9..f7738c6be075aaaa034a8f53bf1012c45ae5eb72 100644
--- a/helpdesk/www/helpdesk/index.py
+++ b/helpdesk/www/helpdesk/index.py
@@ -27,6 +27,7 @@ def get_context_for_dev():
 def get_boot():
     return frappe._dict(
         {
+            "lang": frappe.local.lang,
             "default_route": get_default_route(),
             "site_name": frappe.local.site,
             "read_only_mode": frappe.flags.read_only,
